Do you have the ability to respond to and resolve guest complaints, ideas, and concerns using social media channels?

Can you develop best practices for the Company to use while responding to guest concerns and issues?

Can you identify areas of opportunity and create/implement action plans to ensure that concerns are successfully resolved?

Ever wanted to work in show business?

Here's your chance.

The position is Manager - Guest Services, Social Media. Check out all the details on… Continue

At the last breakfast we did group discussions about what you would like to see the Executive Committee work on as we improve the group. Here is a run down of what was said.

Were you not there? Did you think of something later? Feel free to leave a comment with your thoughts and any other ideas you might have as the committee is all about getting feedback from those who find SMCKC to be a valuable group to be a part of.

Internet Presence (Ning site):

1. Ning is okay.
2. Ning is not int… Continue

Looking for a committee to join? In this series we will highlight the different committee options out that as a member of the Social Media Club of Kansas City. Feel free to leave a comment or contact the Committe chair personally.

Education Chairperson: Mark Van Baale [twitter]

Right now, I am looking at one committee that will help with the following tasks:

Welcoming new members who join the SMCKC website and also we… Continue

Looking for a committee to join? In this series we will highlight the different committee options out that as a member of the Social Media Club of Kansas City. Feel free to leave a comment or contact the Committee chair personally.

Industry Leader/Adoption of Standards Chairperson: Michael Burns [twitter]

I am looking at two committees right now. One committee will promote thought leadership in ethics online, to be headed up… Continue